We offer various ways for you to pay for your order online. You can do so using any of the following: 

• Mastercard 
• Visa 
• Visa Delta 
• Visa Electron 
• PayPal 

You can also spread the cost via our flexible payment options:

• Klarna
• ClearPay

We do not accept the following: 

• American Express 
• Diners Card 
• Electron Cheques 
• Personal Cheques 

All prices shown on the website are in Pounds Sterling 

We realise how important it is to store any information that you provide securely. The Babystore Ltd maintains the highest levels of security. We use TakePayments, the UK’s most trusted card payment provider. All transactions are encrypted to protect sensitive information like credit card details. Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. 

We also perform Address Verification and Card Verification as well as random Telephone Verification to prevent fraud. 

To increase the security of Internet transactions Visa and Mastercard have recently introduced 3D-Secure (like an online version of Chip and PIN). Depending on the card you’ve chosen to use and the retailer from whom you are purchasing, when you click Proceed you may be asked by your card issuer for further authentication. 

Once you have placed your order via debit or credit card, your nominated account will be debited immediately and you will be sent an email to confirm your order.

When paying by Klarna or ClearPay, you will be notified of the payment dates and amounts during the payment process by the relevant company.

The prices quoted on our website include VAT on items where it is levied and an invoice will be sent out to you with your order. 

If your order is delivered directly from our distributors or a separate delivery address has been specified, an invoice will not be sent unless requested. 

Firstly, we ask that you check inside the box as we may use recycled packaging if the original box has been damaged or for goods received from the manufacturer with multiple pieces in a single carton. Therefore contents may differ to the description shown on the carton. 
If you have been delivered the incorrect item, please contact us via our Customer Enquiry Form below, including your order number. We aim to respond to your enquiry within 48 hours of receipt (Monday – Friday) but appreciate you patience during particularly busy periods.

We would ask that before you refuse to accept the delivery you check if the contents of the box is damaged. If you find the contents to be damaged then please contact us via the Customer Enquiry form below, including your order number. We aim to respond to your enquiry within 48 hours of receipt (Monday – Friday),  but appreciate your patience during busier periods. Collection charges will apply if delivery is refused unless the product (not the packaging) is faulty/damaged (following verification at the service centre). 

Any refunds due to the customer will be processed within 30 days of receipt of the goods by The Babystore Ltd, as per Distance Selling Regulations. 

If you find on your order confirmation that you have entered your details incorrectly, please contact us via the Customer Enquiry form below, including your order number. We aim to respond to your enquiry within 48 hours of receipt (Monday – Friday),  but appreciate your patience during busier periods.

If you experience difficulties with your payment please ensure that you are doing the following: 

• On the payment page, the name on the card must be the same as written on the card 
• The address and postcode must be the address that the card is registered to – identical to the one on your bank/credit card statement 

Please see our Returns policy to arrange the return of your order or contact us via the Customer Enquiry form below, including your order number. We aim to respond to your enquiry within 48 hours of receipt (Monday – Friday),  but appreciate your patience during busier periods.

Gift vouchers cannot be returned. 

Please report any problem you are experiencing with your purchase by contacting us via the Customer Enquiry form below, including your order number. We aim to respond to your enquiry within 48 hours of receipt (Monday – Friday),  but appreciate your patience during busier periods.

We will initiate the refund, replacement or exchange process once we have been notified of your request. If we have arranged the collection on your behalf, we will issue a refund less the applicable collection charges back to your card account. 

Any payments made by PayPal will be refunded via PayPal. 

Any refunds due to the customer will be processed within 30 days of receipt of the goods by The Babystore Ltd, as per Distance Selling Regulations. 

We have expert staff available within our Warrington store who will be happy to provide further product information. Please send your query via the Customer Enquiry form below, including your order number. We aim to respond to your enquiry within 48 hours of receipt (Monday – Friday),  but appreciate your patience during busier periods.

We will do our best to match prices, please send copies of quotes to store or email. Items must be new, in stock and from genuine websites. We reserve our right to refuse requests.